Frequently asked questions

Yes. Every price on this website is in Saudi riyals and already includes 15% VAT and fitting. Nothing is added at the counter.

For the parts listed (screen, battery, keyboard, trackpad) — yes, for that model. If we find a second fault during inspection, we call you with the price and only continue after you agree.

We tell you the price before any work starts. If an inspection fee applies to your case, you'll know it before you leave the device with us.

You never pay for a repair we couldn't complete.

Yes. Every repair comes with a ZATCA-compliant tax invoice, and we can issue it in your company's name with its VAT number.

Batteries, software and cleaning are usually done the same day. Screens and logic boards usually take 1–2 days, depending on part availability.

No — you can walk into either branch. Booking ahead on WhatsApp lets us have the part ready, which often makes it a same-day job.

Both branches offer the same repairs and prices. Al-Mursalat is in Surraya Computer Market on King Abdulaziz Road; Olaya is in Saif Group Computer Market on Olaya Street.

You get a receipt with a job number when you drop it off, and we message you on WhatsApp when it's ready. You can message us the job number at any time for an update.

Yes. We arrange courier pickup and return across Saudi Arabia — message us on WhatsApp and we'll book it.

We use original or original-pulled parts wherever they're available, and high-quality parts otherwise. We always tell you which part you're getting, and its price, before we fit it.

Every repair carries a 90-day warranty from the date on your repair invoice, covering the part we fitted and our work. The one exception is screen (LCD) replacement, which carries 30 days. Keep the invoice — it is your warranty card.

New physical or liquid damage after the repair, and devices opened or repaired by someone else after us.

No. Mak Doctor is an independent repair centre that specialises in Apple devices. If your Mac is still under Apple warranty or AppleCare, check with Apple first — a third-party repair can affect that coverage.

Newer Macs can list a replaced part in System Settings → General → About. It's a notice only; the part works normally. We tell you in advance if it applies to your repair.

Yes. We don't open, copy or browse your files. If a repair requires erasing the drive, we ask you first.

Only to test the Mac after the repair. If you'd rather not share it, create a temporary guest account, or test it with us at the counter.

Always, if the Mac still turns on — Time Machine or iCloud. If it won't turn on, tell us the data matters and we'll treat it as a data-recovery job.

No. Activation Lock can only be removed by the owner's Apple ID or by Apple with proof of purchase. We don't bypass security locks.

Apple menu → About This Mac shows the name and year (for example 'MacBook Air 13-inch, M2, 2022'). The model number, such as A2681, is printed under the Mac near the hinge. Our model finder accepts either.

Try another charger and both USB-C sides first. If it still won't charge, bring it in — we test all three separately so you only pay for what's broken.

On Intel Macs and iMacs, an internal clean and fresh thermal paste fixes most cases. If the heat comes from a failing component, we'll find it during the service.

Switch it off, unplug it, don't charge it, and bring it in the same day. Don't use rice — it doesn't reach the board.

Often yes — a battery or SSD can add years. If a repair costs more than the Mac is worth, we'll say so and can offer to buy it or trade it in.

Yes. Apple devices are our speciality, and we also repair Windows laptops such as Dell, Lenovo and HP.

Yes. We sell fully checked used Macs with a battery-health report, buy your current Mac, or take it as part payment for another one.